EE Broadband Review 2021 | Is he good?
By Dan Howdle | Wednesday March 31, 2021
EE is considered the UK’s number one mobile network thanks to its extensive 4G and 5G coverage, but the communications giant also offers home broadband and fiber services to a fairly large portion of UK customers.
EE inherited Orange broadband customers following its acquisition of the Orange network in 2012 and strengthened it under its own brand. BT’s acquisition of EE in 2016 also provided greater internet expertise. But EE is more than just a subsidiary of BT and has fostered its own unique and respected broadband identity. So what does it have to offer in 2021?
|Average download speed||10 Mbps – 900 Mbps|
|Average download speed||1Mbps – 110Mbps|
|Broadband||ADSL, Fiber, Full Fiber|
|Price from||£ 21.50 per month|
EE offers three speeds for broadband customers. Standard broadband comes with an average speed of 10 Mbps (previously advertised up to 17 Mbps), which is recommended for small households with one or two devices. There is an average speed of 36 Mbps on average with its fiber broadband – best suited for multiple users. Its fastest plan, Fiber Plus Broadband, averages 67 Mbps (previously advertised up to 76 Mbps), allowing large families and shared households who want to stream, play video games, or just use the Internet. at the same time.
Technically, there are even faster EE packages – those at 145 Mbps, 300 Mbps, and 900 Mbps. However, at this point the deployment of these faster packages is slow, and you are unlikely to be able to achieve these speeds again. We mention them because EE lists them, but they are currently only available in certain areas of the UK. You can use EE’s zip code checker to see if those Full Fiber speeds are available where you are.
Download speeds are an important factor in choosing broadband. 10Mbps is fine for most standard homes, but you need to start watching fiber if there is likely more demand on the service, like a lot of people are streaming, playing, and downloading at the same time. Our guide to broadband speeds can help you choose if you’re not sure what’s right for you.
Another important aspect is the download speed. This will dictate how long it would take to upload a photo or file, or send an email. EE’s standard broadband plan has a download speed of 1 Mbps, which is pretty average. Its high speed of 36 Mbps has a download speed of 9 Mbps, which is comparable to Sky and BT. EE’s 67 Mbps broadband has a download speed of 18 Mbps, which is also pretty standard. If you are currently working from home and need to upload a lot of documents to the cloud, you need to make sure you have a fast upload speed.
Unlimited data and traffic management
All EE broadband offers include monthly line rental and unlimited usage with no data caps or download limits. EE no longer has a traffic management policy. Setup fees tend to vary depending on the deal, and you’ll need to add a phone plan if you want inclusive calling, as all EE broadband plans now come with PAYG calling as standard.
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You can sign up for EE Broadband online, over the phone, or in-store.
No more waiting around for letters from your provider in the mail – EE will send you an email and SMS to let you know when your broadband activation day is due.
You can also track your order online in your My EE account, once you’ve set it up.
The router will be delivered in the mail and should fit in your mailbox, so don’t sit around waiting for an engineer to visit.
It will come with installation instructions, but there are also guides on the EE website on how to do this and the best places to display it, such as away from thick rugs, windows, or other appliances. electric. Plug in your router and turn it on and you will see the light on the front cross several colors. Once it turns a constant aqua blue, your Hub will be ready.
EE says it will fine tune your line when it’s activated to make sure you get the fastest, most reliable connection possible. You may notice that your connection drops or your speed increases and decreases for the first ten days while this is being done.
EE customers get a different router depending on whether they are using standard broadband or fiber. Standard broadband users get the Bright Box EE. It supports remote assistance, has four Ethernet ports and a built-in dual band antenna.
Fiber broadband customers get the slightly smoother Smart Hub (yes, it’s the same Smart Hub offered by BT) for accessing the internet. This neat tech comes with seven internal antennas, two Wi-Fi bands, four Ethernet ports, and the ability to set when certain devices can access it. It’s a great way to prevent kids from playing computer games after bedtime. You can also dim or turn off the light on the Smart Hub.
This system unfortunately creates two tiers of clients and means that if you ever want to switch from standard broadband to fiber you will need a new router which may incur additional activation fees.
EE may be owned by BT, but it doesn’t seem to have the same reliability issues as its parent company. It’s worth checking its forums online, as some customers report times when the network appears to be slow.
EE is one of the most criticized broadband providers, with the latest Ofcom figures for 2020 showing that 15% of EE customers had a reason to complain, which is more than the industry average of 12%. By comparison, only 10% of BT’s customers had a complaint.
On the positive side, EE clients also expressed the highest satisfaction with the way their complaints were handled, at 66%. This compares favorably to BT, with just 57% satisfaction, which is even more than the average of just 53%.
When it comes to download speeds, the latest Ofcom data, at the start of 2020, shows that EE can be quite reliable and offers offers close to what is advertised. The figures show that 85% of users are happy with the speed of their service, and 87% are happy with reliability, both above average, at 82% and 83% respectively.
An EE domain is a little late, it is the duration of the repairs. Like BT – and other providers like Sky and TalkTalk – it uses the Openreach network. Openreach offers two services to resolve issues: one business day or two business days. EE opts for the latter, which means if your broadband goes down on a Friday night, you may have to wait until Tuesday to get your internet up and running again.
There are two options for speaking to EE customer service. You can visit any of their branches or call them at their UK or Ireland based call centers.
EE also offers a sporadic live chat service on its website, or you can easily contact us through Twitter or Facebook. Alternatively, you can visit the EE online community to find answers to your questions.
There’s a big window to switch to the phone, though, and EE has at least one of the shortest wait times in the industry. The telephone lines are open from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 8 p.m. on weekends.
Calls from EE mobiles to monthly paylines or EE landlines are free at any time. PAYG customers are charged 25 pence per call, and calls from non-EE landlines or mobile lines will be subject to variable charges.
The advantages of choosing EE
EE customers get decent benefits. If you have an EE mobile rate and also subscribe to EE broadband, you can get a free 5 GB data boost on your paid monthly mobile plan, or on a 12 month SIM plan, worth more than ten dollars a month.
For new customers leaving their existing broadband provider before the end of their contract and facing an early termination fee, EE will provide an early cancellation credit of £ 50 to those who switch to EE Broadband.
All EE broadband plans are available with the option to upgrade to Apple TV, at an additional cost. Apple TV comes with all Freeview channels and access to various streaming apps including Netflix, NOW TV, and Amazon Prime Video (subscription fees apply). As a bonus, BT Sport is included for free.
The EE broadband and fiber plans come with parental controls and a free one-year subscription to Norton Security Premium, which you can use to protect up to 10 different devices.
EE could have put an end to the broadband part that it bought from Orange after its takeover in 2012, but rather put it at the forefront of its service. It has a strong history of customer service and you get extra benefits for your data if you are one of its mobile users as well.
General judgment? Definitely worth considering if you are looking for fiber broadband, and especially if you are already an EE mobile customer. Customers who want to add a TV plan can choose to bundle with Apple TV.
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