78 jobs lost at Kilkenny call center – Kilkenny Now
Jobs in County Kilkenny hit hard with news of 78 jobs being cut at a leading banking provider.
Banking365, the Bank of Ireland’s web, app and phone banking service based in Loughboy in the city, told staff via skype that their jobs were being phased out.
The 78 employees affected are all temporary employees and the jobs will be phased out over the next six months.
It is understood that all affected staff had only recently taken up their duties, but due to the Covid-19 pandemic, the expected number of full-time positions available to them did not materialize.
All relevant staff work in the Banking365 call center.
The Bank of Ireland said KilkennyNow.ie in a statement, that roles were to be assessed in light of the Covid-19 crisis and “unfortunately” the BOI was unable to create full-time positions for Kilkenny staff.
“In recent months, we have seen the impact of COVID-19 on our customers and on our business in various ways,” the statement said.
“One of the impacts is the roles available in our direct channel operations in Kilkenny and Tallaght. These sites are an extremely important part of our customer service operations, employing both permanent and contract staff.
“Prior to the onset of the current pandemic, attrition levels in direct channels were at a level where we would often be able to offer permanent positions with Bank of Ireland to contract staff at the end of their contract period. However, since COVID, the number of vacancies within the company has dropped significantly. This development, combined with the expected efficiency gains in our processes, unfortunately means that a number of contractual positions will end from the end of June 2020 to January 2021.
“We communicated with everyone affected by this today, and our CPL partners have defined a range of supports that are available right now, including HR clinics and workshops over the next few days,” the release concludes. .